Payment Policy

Last updated: 2026-10-16

We may update these policies as required. Please review this page periodically for changes.

1. Overview

Savour Foods uses Paystack split payments to route funds directly to caterers. No funds are held by Savour Foods at any point. Each instalment is processed independently.

2. How Payments Work

When a quote is accepted, a deposit is charged. The balance is due as specified in the quote (typically before the event). At the time of each payment, funds are split via Paystack — the caterer's share goes directly to their Paystack subaccount and platform commission is retained by Savour Foods. Payment constitutes acceptance of the quoted terms.

3. Settlement Timing

Caterers typically receive their share the next business day after payment. Delays may occur due to bank holidays, weekends, or Paystack processing times.

4. Fees

Platform commission is disclosed in quotes and is taken at the time of each payment (from the split). Paystack processing fees are absorbed by Savour Foods as specified in platform policies.

5. Refunds & Chargebacks

Refund requests are evaluated in line with booking terms and platform policies. Approved refunds are processed via Paystack. Chargebacks initiated by cardholders are handled in accordance with Paystack/card scheme rules. Chargebacks may be debited from Savour Foods' account and recovered through appropriate means; specific timelines cannot be guaranteed.

6. Security

All payment data is handled securely by Paystack in accordance with industry standards. Savour Foods does not store sensitive card details on its servers.

7. Changes to This Policy

We may update these policies as required. Please review this page periodically for changes.

8. Contact

For questions about this Payment Policy, contact us at support@savourfoodsco.com.